FAQs

1. What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, and other major credit and debit cards. All payments are processed in GBP.

2. How can I contact customer support?

You can reach our customer support team by emailing us at support@ansarxp.com. We'll be happy to assist you with any inquiries or concerns.

3. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us within 24 hours of placing your order at support@ansarxp.com. We’ll do our best to update your information before the order is processed.

4. How do I cancel my order?

To cancel an order, contact us within 24 hours of placing it by emailing support@ansarxp.com. After 24 hours, the order may already be in processing or shipping stages.

5. How long does shipping take?

Orders are processed within 1-2 business days, and transit time is typically 2-5 business days (Monday to Friday). Estimated delivery time is 3-7 business days. Tracking information will be sent to your email once the order has shipped. 

6. Do you ship internationally?

Currently, we only ship within the UK.

7. How do I track my order?

Once your order is shipped, you will receive an email with tracking information within 24 hours. You can use this information to track your package.

8. What is your return policy?

You may return items within 14 days of receiving them. To start a return, please contact support@ansarxp.com with your order details.

9. How long does it take to receive a refund?

Once your return is received and inspected, refunds are processed within 10 business days. You will receive a confirmation email once the refund is completed.

10. What should I do if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us at support@ansarxp.com within 14 days of receiving the item. We will assist you with the return process for defective items.

For any further questions please send us an email at support@ansarxp.com